Customer Management

Your customer list is the heart of Pro Shop. Track every bowler's preferences, ball inventory, work order history, and notes so you can deliver personalized service every time they walk in.

Adding a New Customer

Tap the + button on the Customers screen to create a new customer record.

Basic Information

Enter the customer's name, email address, and phone number. Only the name is required; the rest is optional but recommended.

Bowling Details

Record their bowling average, dominant hand (left or right), and any PAP (Positive Axis Point) measurements you have on file.

TS Identifier (Optional)

If the customer uses any Tournament Sense app, you can link their profile using their TS ID. This connects their data across the ecosystem.

Save

Tap Save to add the customer. They will appear in your customer list immediately.

Screenshot: New customer form with name, email, phone, average, and hand fields

Customer Detail View

Tap any customer to open their detail view. The detail screen is organized into four tabs:

Profile — contact info, bowling stats, PAP measurements, and TS ID link.
Balls — the customer's ball inventory with specs, layouts, and purchase dates for each ball.
Work Orders — a complete history of all work orders for this customer, sorted by date.
Notes — freeform notes for preferences, fitting observations, or anything you want to remember.

Screenshot: Customer detail view showing the four tabs (Profile, Balls, Work Orders, Notes)

Tracking Customer Ball Inventory

On the Balls tab, you can add every ball in the customer's arsenal. For each ball, record:

Ball name and brand — search the bowwwl.com database or enter manually.
Weight — the ball weight in pounds.
Layout — drilling angle, pin-to-PAP distance, and VAL angle.
Purchase date — when the ball was purchased or drilled.
Notes — surface adjustments, purpose (strike ball, spare ball), or other details.

Tip

When you create a work order for a customer, you can select from their existing ball inventory. This saves time and keeps all records linked.

Adding Notes & Preferences

The Notes tab lets you keep freeform notes about each customer. Common uses include:

Grip preferences (finger inserts, thumb slug, interchangeable thumb)
Span and pitch measurements
Past fitting issues or adjustments
Preferred ball reactions and playing style

Notes are timestamped and displayed in reverse chronological order so the most recent observations are always at the top.

Searching & Filtering

The customer list supports real-time search by name, email, or phone number. As you type, results filter instantly. You can also sort the list by:

Name — alphabetical order (default).
Recent — customers with the most recent work orders appear first.
Ball count — customers with the most balls in their inventory appear first.

Tip

Use the search bar on the Customers screen to quickly find a customer when they walk in. Start typing any part of their name and the list updates instantly.